Deleting and creating profiles in MfcMapi on Microsoft Exchange Server

On Microsoft Exchange Server programs often use the MAPI interface (Messaging Application Programing Interface) to ensure proper communication between the server and the e-mail clients e.g. Microsoft Outlook. When a program reports an unexpected error related to MAPI (Fig.1), it may suggest that you need to perform a more complicated procedures to find a possible cause of the problem.

            
            Fig.1 An example of MAPI related error

However, you should start by this simple solution: delete and create a new profile on Microsoft Exchange Server. There are two options to do that:

If you have Microsoft Outlook installed on the server:

• go to Start, Control Panel, Mail
• in the new window click Show Profiles (Fig.2)
  
  
  Fig.2 An option that displays all the Outlook profiles

• delete all the profiles
• click Add and give a name to a new profile

If you don't have Microsoft Outlook installed on the server.

You can use a free program called MfcMapi (you can download it from here). After you download it:

• open the program 
• click Profile, Show Profiles
• highlight all the profiles from the list  
• go to Actions, Delete Profile (Fig.3)
  
  
  Fig. 3 Deleting profiles in MfcMapi
  
• now, all the profile are gone, so again go to Actions, Create Profile
• provide a name for the new profile

After you re-create profiles your program should not display any MAPI related errors any more. If it still does, it means the problem is more complicated and requires more troubleshooting.