Microsoft Outlook troubleshooting

The article describes how to properly configure POP3/SMTP email account in Microsoft Outlook 2003 in few simple steps.

Alternatively you can use freeware tool CodeTwo Outlook AutoConfig that will automatically create your email account in Microsoft Outlook 2003 just by providing your email address.

See how to do it with CodeTwo Outlook AutoConfig:

And here is how you can setup your Outlook email account manually:

  • Go to menu Tools, E-mail Accounts and check Add a new email account option (Fig. 1). In new window make sure POP3 option is checked and click Next.

Creating new email account
Fig. 1. The Wizard for configuring E-mail accounts.

  •  In Server type page choose POP3 and click Next button (Fig. 2).

Choosing the server type.
Fig. 2. The type of the server of new account.

  •  On the next page of the Wizard fulfill the following fields: Your name, E-mail address (bear in mind that the information from both fields will be displayed at the recipients), Incoming mail server (POP3), Outgoing mail server (SMTP), User name and Password (Fig. 3).

Settings of the internet e-mail account.
Fig. 3. Internet email settings (POP3).

  •  Click More settings button, go to Outgoing Server tab and check My outgoing server (SMTP) requires authentication option (Fig. 4). Confirm OK.

Settings of the outgoing server SMTP.
Fig. 4. Outgoing server (SMTP) settings.

  •  To check if account is configured properly click Test Account Settings button. If the settings are correct you will see the pop-up window as on Fig. 5.

The pop-up window displayed if the settings are correct.
Fig. 5. Test completed successfully.

  •  On the last page of the Wizard click Finish button.

Advanced settings of email accounts

Some servers require changing the ports in Outlook 2003. Go to menu Tools, E-mail Accounts, in E-mail section click View or change existing e-mail accounts option and go Next. Select the account and click Change button. Then click More settings button and choose Advanced tab (Fig. 6). Change the required port numbers and also, if necessary, check This server requires an encrypted connection (SSL) option.

Advanced settings of the internet email account.
Fig. 6. Advanced settings.

Additional settings for gmail.com service

To be able to receive and send emails from gmail.com account you need to check Enable POP3 for all mail option in the gmail account settings (Forwarding and POP3/IMAP tab) - Fig. 8.

Settings of gmail account.
Fig. 8. Email account settings on www.gmail.com.

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