Microsoft Outlook troubleshooting

The article describes how to properly configure a POP3/SMTP email account in Microsoft Outlook 2010 in a few simple steps.

Alternatively you can use freeware tool CodeTwo Outlook AutoConfig that will automatically create your email account in Microsoft Outlook 2010 just by providing your email address.

  • In Outlook 2010 go to menu File, Account Settings.

 
Fig.1. Account Settings menu.

  • In the new window that appears, make sure E-mail tab is selected and click New (Fig.1).


Fig.2. E-mail account settings.

  • Check Manually configure server settings or additional server types option (Fig. 3).


Fig.3. Manual configuration of server settings.

  •  On the next page check Internet E-mail option (Fig. 4).


Fig. 4. Choosing the type of e-mail service.

  • On the next page of the Wizard provide the following information: Your Name, E-mail Address (bear in mind that the information from both fields will be displayed at the recipients e-mail clients), Incoming mail server, Outgoing mail server, User name and Password (Fig. 5).


Fig. 5. Internet e-mail settings.

  • Click More settings button, go to Outgoing Server tab and check My outgoing server (SMTP) requires authentication option (Fig. 6). Confirm OK.


Fig. 6. Outgoing server (SMTP) settings.

  •  To check if account is configured properly click Test Account Settings button. If the settings are correct you will see the pop-up window as on Fig. 7.


Fig. 7. Test completed successfully.

Advanced settings of email accounts

Some servers require changing the ports in Outlook 2010. Go to menu File, Account Settings, in E-mail tab select the account and click Change button. Then click More settings button and choose Advanced tab (Fig. 8). Change the required port numbers, and also, if necessary, check the This server requires an encrypted connection (SSL) option.


Fig. 8. Advanced settings.

Additional settings for gmail.com service

In order to receive and send emails from gmail.com account you need to check Enable POP3 for all mail option in the gmail account settings (Forwarding and POP3/IMAP tab) - Fig. 9.


Fig. 9. Email account settings on www.gmail.com.

 

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