Microsoft Outlook troubleshooting

The article describes how to properly configure POP3/SMTP email account in Outlook Express in a few simple steps.

Alternatively you can use freeware tool CodeTwo Outlook AutoConfig that will automatically create your email account in Microsoft Outlook Express just by providing your email address.

Here is how you can do it manually:

  • Go to menu Tools, Accounts, Mail tab.
  • Click Add button, choose Mail (Fig. 1). 

List of email accounts
Fig. 1. The list of configured email accounts.

  •  In new window type your personal data in the Display name field. Bear in mind that it will be displayed at the recipients (Fig. 2).

Your name tab.
Fig. 2. Display name at the recipients (e.g. first and last name).

  •  Click Next button. In E-mail address field type your email address (Fig. 3).

Email address field.
Fig. 3. Internet E-mail address.

  •  On the next page type Incoming mail (POP3, IMAP or HTTP) server and Outgoing mail (SMTP) server (Fig. 4).

Settings of the servers.
Fig. 4. E-mail server names.

  •  Click Next button. Account name is usually the first part of your email address or full address. In Password field type the password defined during account registration (Fig. 5). 

Account settings.
Fig. 5. Internet Mail Logon.

  • On the last page of the Wizard click Finish button.
  • After closing the Wizard the new configured account will appear on the list. Select it and click Properties button. Go to the Servers tab and check My server requires authentication option (Fig. 6).

Authentication of the server.
Fig. 6. Properties of the server.

Advanced settings of mail accounts

Some servers require changing the ports in Outlook Express. You need to go to the account Properties and choose Advanced tab (Fig. 7). Change the required port numbers and also, if necessary, check the This server requires a secure connection (SSL) option.

Advanced settings of the internet email account.
Fig. 7. Advanced settings.

Additional settings for gmail.com service

To be able to receive and send emails from gmail.com account you need to check Enable POP3 for all mail option in the gmail account settings (Forwarding and POP3/IMAP tab) - Fig. 8.

Settings of gmail account.
Fig. 8. Email account settings on www.gmail.com.

 

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